Office Policies

FINANCIAL POLICY

Every attempt is made to keep our expenses down, while still providing you with quality care.  However, in the last few years the medical community has been faced with continuous cuts from insurance carriers while the cost to practice medicine and provide you with excellent service has increased drastically.  Our policy is established to avoid any miscommunications about what is expected if you chose Hearts South, PC as your provider.  We accept cash, check, money orders, debit or credit cards.  

Please note that it is our LEGAL OBLIGATION to abide by the contract that we have with your insurance carrier and collect payments as deemed by them.

 

OFFICE POLICY

Hours of Operation

Hearts South, PC is open Monday – Thursday from 8:00 am to 5:00 pm, and on Friday from 8:00 am to 12:00 pm to serve your needs. 

Paperwork

Appointments
Prescription Request

IT IS OUR POLICY THAT PRESCRIPTIONS MUST BE REQUESTED DURING NORMAL BUSINESS HOURS.

Disability and Other Forms

Completing forms is extremely time consuming and falls outside of the contractual relationship between you and your insurance company. Understanding that special forms are sometimes necessary to provide documentation of medical conditions, we make every effort to complete these forms in a timely manner. Please allow appropriate time for completion.  All forms completed by Hearts South will incur a filing fee which will be due upon completion of the forms. The fee is based on the type and complexity of the form to be completed.

Medical Records

We are happy to provide you a copy of your medical records but ask that you please give us at least one week notice. There is a per page charge to cover the cost of this and it is in accordance with Alabama Code.